QuickListing

Legal

Refund Policy

This page sets out when QuickListing refunds a charge, when it does not, and how to ask. It is the plain-English version of Section 5 of our Terms of Service; if the two ever disagree, the Terms govern.

1. What we refund

One-time credit packs (Starter and Creator). A pack is refundable only when both of these conditions are met:

  • We receive the request within 14 days of purchase.
  • Zero credits from that pack have been used. The first action that consumes a credit — a generation, an upscale, or a Mix-It blend — ends the refund window for that pack permanently.

Studio (monthly subscription). Each renewal charge has its own 14-day window. We refund a renewal charge only when both conditions are met:

  • We receive the request within 14 days of that specific renewal charge.
  • None of the credits granted by that renewal cycle have been used.

Current pricing — Starter $4.99 (10 credits), Creator $19.99 (50 credits), Studio $19.99/mo (80 credits) — is on the plans page. Prices may change with notice; the package you bought is refunded at the price you actually paid.

2. What we don't refund

  • Used credits. Once a credit is consumed by a generation, upscale, or blend, it is non-refundable — including credits used on outputs you dislike. The work was done, the bytes were delivered, and a per-action API fee was paid on our side.
  • AI quality limitations. Refunds are not available for completed generations whose output you find visually flawed — six-fingered hands, mistyped on-image text, anatomical errors, off-tone slogans, low-contrast layouts, or any other artefact of generative-AI inference. The credit was consumed by the technical pipeline; the editorial choice of which variation to ship, re-roll, or discard is yours. The AI Disclosure sets out exactly what generative models cannot guarantee, and the variation count + re-roll option are how you convert that uncertainty into a usable design. We refund only when the failure is on our side — server errors, timeouts, queue stalls — not when the model technically succeeded but the output didn't match taste.
  • Any pack with at least one credit used. Partial-pack refunds are not offered (subject to the EU/UK mandatory carve-out below).
  • Charges older than 14 days. The window runs from the specific charge in question. Forgetting to cancel a subscription before renewal does not extend the window.
  • Failed or auto-reversed generations. These never cost a credit — the system releases the hold automatically, so there is nothing to refund.
  • Etsy push failures. Pushing a draft to Etsy is free. No credit is spent, so there is nothing to refund if the push fails.
  • Patterns that read as abuse — for example, repeated refund requests across multiple charges, the use of additional accounts to extend a refund window, or chargeback attempts after a refund has been processed — may be denied at our sole discretion outside the EU/UK statutory window.

3. EU and UK 14-day withdrawal right

If you are a consumer based in the European Union, the European Economic Area, or the United Kingdom, you have a statutory 14-day right to withdraw from a digital-content contract. We honour that right regardless of whether you have used any credits.

Where credits have already been used during the withdrawal window, the refund is reduced by the proportional value of the credits consumed (Consumer Rights Directive 2011/83/EU Article 16(m); UK Consumer Contracts Regulations 2013). Example: you bought Creator (50 credits, $19.99), used 5 credits, and withdrew within 14 days. We refund the proportional value of the 45 unused credits.

Mention “EU/UK withdrawal” in your refund request so we route it on the right path.

4. Cancelling a subscription is not a refund

Cancelling Studio is separate from requesting a refund. Cancel any time from your Settings page. Your tier stays active until the end of the current paid cycle, and you keep the credits already granted for that cycle. We do not pro-rate partial months for cancellation — that is what the 14-day refund window in Section 1 is for.

5. How to request a refund

  1. Open the refund request form (signed-in users only).
  2. Include the approximate purchase date or the order id from your Paddle receipt. If this is an EU/UK statutory withdrawal, say so.
  3. Submit. You'll see a confirmation and a reference id.

We aim to respond within 5 business days. If the request meets the policy above, we instruct Paddle (our merchant of record) to process the refund back to the original payment method; card-network processing usually adds a few more business days.

Prefer email? Write to support@quicklisting.app. Same response time, same policy.

6. Mandatory rights

Nothing in this page limits a non-waivable refund or withdrawal right granted to you by your local consumer-protection law. Where local law gives you a stronger right than this policy describes, that law applies. Disputes unresolved through support can be escalated as set out in Section 12 of the Terms of Service.